General terms and conditions

1. scope of application, contract language, storage of the contract text

1.1 These General Terms and Conditions apply to all contracts concluded between us via our OnlineShop,

conmoto GmbH
Annette avenue 41
48149 Münster

Phone: 02 51 – 28 46 85 -0

Fax: 02 51 – 28 46 85-11


Management: Johannes Wagner, Patrick Tenbrinck

Register court: Münster, HRB 19951

VAT ID No.: DE 346 525 208

and you as our customer. We do not accept deviating conditions of the customer. This shall also apply if we do not expressly object to the inclusion.

1.2 Only consumers who have reached the age of 18 can order in our online store.

1.3 The contractual language is German.

1.4 We store the text of the contract. You can view the contract text and your past orders in your customer account, provided you are registered as a customer. You can also view, download, save and print the GTC at any time here on this page.

2. conclusion of contract and correction of input errors

2.1 The presentation of the products in our online store does not constitute a legally binding offer, but an invitation for you to place an order. You can use the “Add to cart” button to add individual products to the virtual shopping cart, without this already constituting an offer to purchase. Before placing your order, you can add more products to the shopping cart or remove them again by selecting the buttons “Remove item” or “Delete shopping cart”. You can also cancel the ordering process altogether by closing the browser. Only by clicking the button “Buy” you place a binding order of the goods listed on the order page.

2.2 The confirmation of the technical receipt of your order follows immediately after receipt of the order by us via e-mail to the e-mail address you have provided. This confirmation of receipt of your order does not constitute acceptance of your order.

2.3 A binding contract for the purchase of the items covered by your order is concluded when your order is accepted. Acceptance may be due to the following circumstances:

(i) For orders with the payment method prepayment with our request to you for payment.

(ii) For orders with the payment method Paypal with the completion of your order.

(iii) For all other orders with receipt of a separate declaration of acceptance by us by e-mail;

2.4 Please note that in case of prepayment the delivery of the ordered goods will only take place after the full amount has been credited to our account. Until then, the goods are reserved for you. If your payment is not received by us within 7 calendar days after sending the order confirmation, we reserve the right to withdraw from the contract. The withdrawal has the consequence that your order is invalid and we are not obliged to deliver. The order is then completed for you and for us without further consequences.

3. right of withdrawal

3.1 Right of withdrawal for business customers

We grant you a right of withdrawal of 14 days on all regular orders. So you have enough time to convince yourself of the quality of our products. If the goods still do not meet your expectations, simply inform us and we will organize the free and uncomplicated return transport of your order.

  1. You can revoke the concluded purchase contract within 14 days. The period begins from receipt of the goods by you. In order to meet the deadline, we must receive the corresponding notification.

  2. Reduced goods or goods manufactured individually on customer request are excluded from the right of withdrawal. The same applies to goods on which discounts have been granted (e.g. for large quantities).

  3. We only take back unused goods in original packaging that show no signs of use.

  4. In case of return according to 1. and 2. we will issue you a credit note in the amount of the purchase price paid for the returned goods.

3.2 If you are a consumer in the sense of § 13 BGB (German Civil Code), i.e. a natural person who concludes a legal transaction for a purpose that cannot be attributed to his commercial or independent professional activity, you shall be entitled to the following right of revocation:

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (conmoto GmbH, Annette-Allee 4, 48149 Münster, Fax: 0251-28468511, Email:, Tel: 0251-2846850) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out and return this form). To conmoto GmbH, Annette-Allee 4, 48149 Münster, Fax: 0251-28468511, Email:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable.
    3.3 The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
    3.4 We will only take back unused goods in original packaging that show no signs of use.

4. delivery terms and delivery periods

    4.1 Delivery shall be made by our forwarding partners. The delivery time can be found on the product. Special designs and deliveries abroad deviate. We point out the exact delivery times on the respective product page.
    4.2 If you pay in advance, we will ship the goods after receipt of payment. Thus, the delivery period begins on the business day after you have issued the payment order to the transferring credit institution.
    4.3 We deliver worldwide. There are no delivery restrictions.

5. prices and shipping costs

    5.1 The prices stated on the product pages are gross prices, include the statutory VAT and are exclusive of any shipping costs.
    5.2 We will pay the shipping costs for you for all deliveries within Germany.
    5.3 Special additional services (such as Saturday delivery, late delivery 6-8 p.m. and delivery in the desired time window in the morning/afternoon) are possible for some items and can be added for a fee if necessary by notifying the delivery by telephone.
    5.4 For deliveries abroad and the German islands higher shipping costs apply. You can find these shipping costs on the respective product page. There the shipping costs are listed with the price. The specific shipping costs will also be shown to you once again on the order page.

6. means of payment and terms of payment

    6.1 The following means of payment are available to you: Prepayment, credit card (Visa and Mastercard only) and Paypal.
    6.2 If you wish to pay in advance, we will send you our bank details by e-mail.
    6.3 If you select Paypal, you will be redirected to the pages of Paypal. There you can enter your payment details. You will receive further instructions on this during the ordering process.

7. retention of title

    The goods remain our property until full payment of the purchase price.

8. warranty

    You are entitled to the statutory warranty rights for defects.

9. data protection

    9.1 For order processing, we work together with various companies that are responsible, for example, for payment processing and logistics. We ensure that our partners also comply with data protection regulations.
    9.2 Depending on the selected payment method, payment processing for orders may be carried out by a service provider. Insofar as a payment is made via PayPal, a transfer of your personal data to PayPal is necessary so that your order can be executed.

10. online dispute resolution platform; information on alternative dispute resolution in consumer matters

    10.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
    10.2 We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11. jurisdiction agreement (for entrepreneurs) and choice of law

    11.1 If you are an entrepreneur, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all claims arising from or on the basis of this contract shall be our registered office. This shall also apply to persons who do not have a general place of jurisdiction in Germany, or persons who have moved their place of residence or habitual abode outside Germany after conclusion of the contract, or whose place of residence or habitual abode is unknown at the time the action is brought.
    11.2 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on the International Sale of Goods (CISG). If you are a consumer and have your habitual residence in another country at the time of the conclusion of the contract, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.